-
Notice
-
Event
-
Guide
1. Limits, Features and KYC Requirements and Daily, Monthly, Yearly limits
Level1 Level2 Level3 Level4 Level5 Corporate Account (if applicable) A. Cash-in limit (amount) 1,000 PHP 2,000 PHP 25,000PHP 50,000 PHP 100,000 PHP NA B. Procedures for allowed service / transaction (add/deduct services, as applicable): NA • Cash In ✓ ✓ ✓ ✓ ✓ NA • Cash Out X X ✓ ✓ ✓ NA • Send Money X X ✓ ✓ ✓ NA • Bills Payment ✓ ✓ ✓ ✓ ✓ NA • VA trading/exchange X X ✓ ✓ ✓ NA • Account Registration ✓ ✓ ✓ ✓ ✓ NA C. KYC requirements Email verification Phone number verification KYC assessment, Liveliness check OTP authentication Address verified NA D. Features of Cash Card/s (if will be offered) NA NA NA NA NA NA Sort Level1 Level2 Level3 Level4 Level5 Authentication method Email
VerifiedPhone
VerifiedKYC
VerifiedOTP
VerifiedAddress
VerifiedDeposit limit
(Fiat money)Day 1,000 PHP 2,000 PHP 25,000 PHP 50,000 PHP 100,000 PHP Month 50,000 PHP 50,000 PHP 100,000 PHP 100,000 PHP 400,000 PHP Year 50,000 PHP 400,000 PHP 400,000 PHP 400,000 PHP Unlimited Deposit limit (Virtual Asset) None withdrawal limit
(In sum of both Fiat, VA)Day - - 50,000 PHP 400,000 PHP Custom Month - - 250,000 PHP 400,000 PHP 5,000,000 PHP Year - - 500,000 PHP Unlimited Custom 2. Process Flow (simplified)
Email registration (level 1) -> Phone number registration (level 2) -> KYC (level 3) -> Upload ID and Pictures (level 3) -> schedule video conference (level 3) -> Confirmed (level 3) -> OTP registration (level 4) -> bills or certificate to prove real residence (level 5)3. Minimum orderable amount
- Major Market Free Market 10 PHP
4. Order type
- Limit order : Since the order is made by entering the execution price and quantity, if the entered price is not reached, the order is not executed and can be checked in non-traded orders until it is concluded.
- Market Order : Since the order is made by entering only the executed quantity, the order is executed immediately at the market price. Therefore, be careful when entering an order.
5. Quote display unit
Major market(differential according to cryptocurrency price) PHP Cryptocurrency Price Asking Unit
Cryptocurrency 1 PriceAsking Unit 150,000 More than 250.00 100,000 Less than 150.00 70,000 Less than 50.00 10,000 Less than 10.00 5,000 Less than 5.00 3,000 Less than 1.00 1,000 Less than 0.50 300 Less than 0.30 100 Less than 0.10 50 Less than 0.05 1 Less than 0.01 ※ The quotation unit according to the cryptocurrency price is adjusted and changed according to the market situation by referring to the above quotation unit by default.
※ The above quoted unit does not change in real time according to the cryptocurrency price, and may vary according to each cryptocurrency and market situation. -
Fee
- When using the exchange, the transaction fee and deposit/withdrawal fee are applied as follows.
1. Transaction fees
- When buying, it is automatically deducted from the amount of cryptocurrency to be bought
- Automatic deduction from the selling amount when selling
Item selling fee (%) Buying fee (%) 2. Deposit/Withdrawal Fee
- Automatic deduction from assets subject to deposit/withdrawal
Assets Minimum Deposit Amount
(Quantity)Withdrawal Fee Minimum Withdrawal Amount
(Quantity)※ If you deposit more than the minimum deposit amount (quantity), it is reflected in the balance, and if the deposit is less than the minimum deposit amount, the balance cannot be reflected or canceled.
-
Security
1. Create a secure login password
- Use a password consisting of at least three combinations of uppercase letters, lowercase letters, special symbols, and four types of numbers.
- Use a password of at least 7 digits
- Do not use passwords that include login ID, birthday, phone number, etc.
- Avoid using passwords with the same letters and numbers repeatedly
- Change password immediately after using temporary password due to forgotten password
2. Change login password periodically
- Change your password at least once every 3 months
- Change password immediately after using temporary password due to forgotten password
3. Do not use the browser's automatic password saving function
- Web browsing has a user-friendly function that stores the ID and password of the logged-in site and automatically enters it at the next login.
- If you use the exchange site on a computer shared by multiple people, using the browsing ID and password storage function is a security risk.
- In the pop-up window displayed when logging into the exchange for the first time, select not to use when asking whether to save the password
- If you choose to save, delete the saved password from the browser's settings menu.
Chrome: Settings-Advanced-Passwords & Forms-Password Management-Saved Passwords
Explore: Settings-View advanced settings-Password management-Saved passwords-Saved passwords
4. Paste cryptocurrency withdrawal address
- When withdrawing cryptocurrency to other cryptocurrency wallet addresses, copying and pasting of the withdrawal address is frequently used.
- In this process, forgery of the withdrawal address may occur due to hacking programs.
- After pasting, make sure that the withdrawal address matches
-
Q&A
Check out the frequently asked questions first
- All
- Sign up and change
personal information - PHP
deposit/withdrawal - Cryptocurrency
deposit/withdrawal - Deposit and
withdrawal details - Etc
Sign up and change
personal information How do I register as a member?A Membership registration is available on the Alibit PC web page or mobile web (to be opened later).Sign up and change
personal information I do not receive the membership registration verification email.A Please check the spam box or the entire mail box, not your inbox.
For Google (gmail.com ), please check the'Category-Promotions tab'.
Also, it may take some time for the mail to be received.
If the email does not come after waiting, you can resend the verification email by logging in with your email ID.
Please proceed through resend.
If there is no improvement, please contact us through 1:1 inquiry or Kakao Talk consultation.Sign up and change
personal information Are there any other membership qualifications?A You can use it after registering for a corporate phone personal authentication through a communication service provider.Sign up and change
personal information Can I use a corporate phone?A You can use it after registering for a corporate phone personal authentication through a communication service provider.Sign up and change
personal information Can I change my personal information?A Personal information includes login password, mobile phone number, authentication level, OTP setting/cancellation, etc., and separate registration and approval procedures may be required.Sign up and change
personal information Can I change my mobile phone number? What should I do?A Changing the mobile phone number is only possible through the reset application.
[My Page-Security Authentication-Mobile Phone User Authentication] Please follow the procedure in the pop-up window guided through the initialization menu.Sign up and change
personal information I want to raise my certification level after signing up. How do I do this?A On the [My Page-Security Authentication] screen, perform authentication according to the next step guide for each security level.Sign up and change
personal information I want to raise my certification level to level 3, do I have to meet the requirements for the increase?A Yes, you must satisfy the upward condition.Sign up and change
personal information When setting OTP, it is displayed that the OTP authentication number is incorrect.A The 6-digit number displayed on the Google OTP app is updated after a certain period of time, so you must check the updated number and enter it again.PHP
deposit/withdrawal How do I deposit PHP?A Deposit/Withdrawal-If you request a deposit after registering your bank account on the deposit application screen, a one-time deposit code will be issued. Enter the deposit code in the memo column of your bankbook and transfer the requested amount to your corporate account by account.PHP
deposit/withdrawal Won't be confirmed.A If deposit reflection is delayed for more than 1 hour, please contact us through KakaoTalk inquiry or 1:1 inquiry.
Deposits may not be reflected in the following cases.
① If you have not made a deposit from your registered bank account
② If the deposit code (fill in the note) is different or has not been entered
③ In case the deposit request amount and deposit amount are different
④ If the depositor's name is different, payment cannot be confirmed. In this case
⑤ In case of deposit from ATM, Kakao Pay, Toss, Securities CMA account, etc.
In the above case, you must submit supporting documents.
The following documents must be submitted to prove the deposit.
[Documentary evidence]
1) Photo of ID card personal information (① address in the back digit of residence number ② address) and affixed a note on the request (see below)
Memo description: Alibit deposit request, registration email, request date
2) A picture of yourself in front of you holding 1) (see below)
3) Documents supporting transfer details, such as deposit details and bank account details
※ If the photo shoot date is different from the requested date, business processing is not possible
[Submission menu for supporting documents] Customer support-1:1 inquiry-Submit authentication data
Deposits are reflected sequentially through manager approval, so it may take time.
PHP
deposit/withdrawal Are there any restrictions on withdrawal of PHP?A Withdrawal in PHP is possible only for members with authentication level 2 or higher after signing up, and a daily withdrawal limit is set for each authentication level. In order to increase the withdrawal limit, you need to raise the certification level to a higher level. For detailed withdrawal limits, please refer to the [Customer Support-User Guide] menu.PHP
deposit/withdrawal I have registered the wrong deposit/withdrawal bank account. How do I change it?A [Customer Support-1:1 Inquiry-Deposit and Withdrawal-Bank Account Registration/Change] If you leave an inquiry in the menu, we will initialize the account after checking the administrator. However, if there is any deposit to the existing account number at least once, authentication data will be submitted to prevent malicious change requests due to hacking. Please re-register after initialization.PHP
deposit/withdrawal I have PHP, but the withdrawable PHP balance is displayed as 0.A Make sure you are in the 72-hour limit for withdrawal of PHP.PHP
deposit/withdrawal What is the 72-hour limit for withdrawal of PHP?A In order to prevent financial accidents such as voice phishing and to keep your assets safe, this is a security policy that allows you to withdraw PHP 72 hours from the time of deposit, excluding weekends after the initial PHP deposit.PHP
deposit/withdrawal When depositing PHP, do I have to make an account transfer first and apply for a deposit?A no. You must apply for a deposit first, and then enter the received deposit code on the memo of your bankbook to transfer the account.PHP
deposit/withdrawal When making a deposit, is it possible to deposit money through an ATM machine, Kakao Pay, or Toss?A Not possible. It is difficult to confirm the deposit if you make a deposit with the corresponding deposit method. Even when refunding the case, it takes a lot of time to submit certification data.PHP
deposit/withdrawal What should I do if I have made a deposit by ATM, Kakao Pay, or toss?A The following documents must be submitted to prove the deposit.
[Documentary evidence]
1) Photo of ID card personal information (① address in the back digit of residence number ② address) and affixed a note on the request (see below)
Memo description: Alibit deposit request, registration email, request date
2) A picture of yourself in front of you holding 1) (see below)
3) Documents supporting transfer details, such as payment details and bank account details
※ If the photo shoot date is different from the requested date, business processing is not possible.
[Submission menu for supporting documents] Customer support-1:1 inquiry-Submit authentication data
PHP
deposit/withdrawal I made a deposit from an account other than the deposit/withdrawal account registered on the exchange.A After requesting the recharge, you can capture the deposit details, cover the back of your ID card, and capture a copy of your withdrawal account and upload it, but it may take some time.PHP deposit/withdrawal Can I deposit money using my lifetime account number (using phone number)?
A Not possible. It is difficult to confirm the deposit if you make a deposit with the corresponding deposit method. Even when refunding the case, it takes a lot of time to submit certification data.PHP
deposit/withdrawal I have transferred an amount different from the amount requested by account. How do I do it?A [Customer Support-1:1 Inquiry-Submit authentication data] If you submit a deposit certificate from the menu, we will process the deposit after confirmation.PHP
deposit/withdrawal I cannot submit a copy of my bankbook because I do not have a real bankbook. What should I do?A Internet bankbooks that do not have a physical bankbook can be printed and captured on the bank's website and app. For banks that do not apply, please visit the bank counter to obtain and submit a copy of your bankbook.PHP
deposit/withdrawal The PHP deposit has not been processed even though it has passed more than a day. How do I do it?A Select the [Customer Support-1:1 Inquiry-Deposit and Withdrawal-PHP (PHP)] menu, and then inquire with “Request for deposit in PHP, 24 hours pass” in the title, we will process it quickly after confirmation. Additional data (deposit details, etc.) can be requested for quick processing.PHP
deposit/withdrawal The balance that can be withdrawn is displayed less than the Korean Won. Why?A Please make sure that you do not currently have a buy order. If there is no open purchase order but the same symptom, please leave an inquiry in the [Customer Support-1:1 Inquiry-Deposit and Withdrawal-Won (PHP)] menu.PHP
deposit/withdrawal Where do I submit certification materials?A Please use the [Customer Support-1:1 Inquiry-Submit Certification Data] menu.Cryptocurrency
deposit/withdrawal Where can I check the cryptocurrency wallet address?A After logging in, select the cryptocurrency you want to check the wallet address from the deposit and withdrawal menu and click the Deposit Address tab to check. If you have not created a wallet, you can create an address by clicking the [Generate Deposit Address] button.Cryptocurrency
deposit/withdrawal How is cryptocurrency withdrawal limitA It is possible only within the withdrawal limit for each authentication level (the amount of withdrawal * PHP price) of the cryptocurrency to withdrawal. For example, if the member's authentication level is 3, the daily withdrawal limit is only available within PHP 20 million, so it is possible only with the amount of cryptocurrency within PHP 20 million, which is the current price reflected.Cryptocurrency
deposit/withdrawal Why are cryptocurrency withdrawal restrictions?A In the event of an emergency, even if the member's cryptocurrency account is exposed to others due to the member's careless management of personal information, this is a security regulation implemented as a measure to prevent the spread of damage and to prevent hacking damage to the exchange.Cryptocurrency
deposit/withdrawal How much is the cryptocurrency withdrawal fee?A The withdrawal fee is different for each cryptocurrency, and you can refer to the [Customer Support-Fee Information] menu for the withdrawal fee for each cryptocurrency.Cryptocurrency
deposit/withdrawal Is there a reason for the delay in the cryptocurrency deposit and withdrawal time?A The time required for deposit and withdrawal of cryptocurrency may vary by cryptocurrency, and it usually takes about 10 to 30 minutes. However, if there is a temporary excessive deposit and withdrawal request on the blockchain network, there may be a slight delay.Cryptocurrency
deposit/withdrawal What should I do if I enter the cryptocurrency withdrawal address incorrectly?A Due to the nature of cryptocurrency, cancellation is not possible once the withdrawal application is completed and recorded on the blockchain. Since the remittance process is processed on the blockchain network, Alibit cannot help. Be sure to check the withdrawal address repeatedly and apply for withdrawal.Cryptocurrency
deposit/withdrawal What should I do in case of misdeposit by depositing another cryptocurrency to the deposit address?A There are limited circumstances that can help you recover by case of incorrect deposit, and depending on the situation, a fee and time are required for recovery.
※ If wrong deposit can be recovered
1) [BTC to BCH] or [BCH to BTC] Incorrect deposit (in case of BTC, BCH incorrect deposit)
- After completion of the application, 500,000 PHP worth of BTC is transferred to the designated address as a fee, and then the recovery proceeds.
2) Wrong deposit with wrong XRP destination tag
- If the destination tag or memo is not issued to others, it may take up to 5 business days.
If the destination tag or memo is issued to another person and the customer who received the wrong deposit does not cooperate with the return, you may have to file a lawsuit for the return of unfair advantage.
3) [ERC20 to ETH] or [ERC20 to ERC20] Incorrect deposit
- Please apply through 1:1 inquiry. Processing may take time.
4) Participating in ICO and incorrectly transmitted to the exchange hot wallet ETH address
- Please apply through 1:1 inquiry. Processing may take time.
※ Please apply through the [Customer Support-1:1 Inquiry-Deposit and Withdrawal] menu.
※ Due to technical problems, all wrong deposits may not be recovered.Cryptocurrency
deposit/withdrawal When depositing cryptocurrency, what should I do if the additional information other than the address is omitted and transmitted?A Please select and upload the blockchain transaction ID or hash value in 1:1 inquiry. However, in this case, it may take up to 5 days to process. In addition, you must select Cryptocurrency Deposit and Withdrawal as the authentication purpose on the Customer Support> Submit Authentication Data screen, and capture the details of the transmission from the site you sent.Cryptocurrency
deposit/withdrawal Is there a 72-hour limit for depositing and withdrawing cryptocurrencies without depositing PHP?A There are no restrictions when depositing and selling cryptocurrency only and then withdrawing in PHP or withdrawing cryptocurrency.Cryptocurrency
deposit/withdrawal Cryptocurrency deposits have passed more than a day and are not being processed. How do I do it?A [Customer Support-1:1 Inquiry-Deposit and Withdrawal] After selecting the corresponding cryptocurrency in the menu, enter the cryptocurrency name in the title and write the elapsed time as "OOO deposit request-24 hours after deposit" and we will check first. Please fill in the TXID in the inquiry content, capture and take a picture of the transmission details so that the quantity is visible from the sender, and attach the file with the file extension jpg or png to contact us.Cryptocurrency
deposit/withdrawal The amount that can be withdrawn is displayed less than the balance I have. Why?A Please make sure that you haven't placed any cryptocurrency sell orders currently.Cryptocurrency
deposit/withdrawal What is the transaction ID (TXID) or hash value?A When transferring cryptocurrency between exchanges, it is the only key value that allows you to identify and track cryptocurrency transfer history on the blockchain network. If there is no corresponding value, it is impossible to find the cryptocurrency remittance history, and you can view and check it on the cryptocurrency withdrawal history screen of the remittance exchange site.Deposit and
withdrawal details What is the transaction fee?A The transaction fee is 0.2% for both buy and sell.Deposit and
withdrawal details How are open orders handled?A Until the order is cancelled, it will remain open.Deposit and
withdrawal details Orders cannot be canceled on the web.A It may be due to a temporary screen update failure, so you can check the cancellation result by refreshing the screen. Even if you are uncomfortable until normalization, refresh the screen first to check.Deposit and
withdrawal details The order has been executed, but the executed quantity or amount does not match the actual order details.A Please leave your inquiry in the [Customer Support-1:1 Inquiry-Others] menu. We will respond after confirmation.Etc Please tell me how to cancel membership.
A After logging in, in the [Customer Support-1:1 Inquiry-Account-Membership Withdrawal] menu, please request withdrawal along with the reason for withdrawal. Before the withdrawal process, the member's account must be free of PHP and cryptocurrency balances.Etc Where can I ask other questions?
A After logging in, register your inquiry in the [Customer Support-1:1 Inquiry-Others] menu, and the person in charge will respond after confirmation.Etc I participated in the Token launchpad. Where can I check the results?
A In the [Investment History-Balance Change History] menu, select the reason for the change with Token launchpad, select a date, and search.Etc When submitting ID card, do I have to submit both the ID card and the photo I am holding?
A Both your ID card and the photo you are holding must be submitted.Etc When will the mobile web be serviced?
A We are sorry for not being able to confirm the exact date. When the service is available, you will be informed with a notice.Sign up and change
personal information How do I register as a member?A Membership registration is available on the Alibit PC web page or mobile web (to be opened later).Sign up and change
personal information I do not receive the membership registration verification email.A Please check the spam box or the entire mail box, not your inbox.
For Google (gmail.com ), please check the'Category-Promotions tab'.
Also, it may take some time for the mail to be received.
If the email does not come after waiting, you can resend the verification email by logging in with your email ID.
Please proceed through resend.
If there is no improvement, please contact us through 1:1 inquiry or Kakao Talk consultation.Sign up and change
personal information Are there any other membership qualifications?A You can use it after registering for a corporate phone personal authentication through a communication service provider.Sign up and change
personal information Can I use a corporate phone?A You can use it after registering for a corporate phone personal authentication through a communication service provider.Sign up and change
personal information Can I change my personal information?A Personal information includes login password, mobile phone number, authentication level, OTP setting/cancellation, etc., and separate registration and approval procedures may be required.Sign up and change
personal information Can I change my mobile phone number? What should I do?A Changing the mobile phone number is only possible through the reset application.
[My Page-Security Authentication-Mobile Phone User Authentication] Please follow the procedure in the pop-up window guided through the initialization menu.Sign up and change
personal information I want to raise my certification level after signing up. How do I do this?A On the [My Page-Security Authentication] screen, perform authentication according to the next step guide for each security level.Sign up and change
personal information I want to raise my certification level to level 3, do I have to meet the requirements for the increase?A Yes, you must satisfy the upward condition.Sign up and change
personal information When setting OTP, it is displayed that the OTP authentication number is incorrect.A The 6-digit number displayed on the Google OTP app is updated after a certain period of time, so you must check the updated number and enter it again.PHP
deposit/withdrawal How do I deposit PHP?A Deposit/Withdrawal-If you request a deposit after registering your bank account on the deposit application screen, a one-time deposit code will be issued. Enter the deposit code in the memo column of your bankbook and transfer the requested amount to your corporate account by account.PHP
deposit/withdrawal Won't be confirmed.A If deposit reflection is delayed for more than 1 hour, please contact us through KakaoTalk inquiry or 1:1 inquiry.
Deposits may not be reflected in the following cases.
① If you have not made a deposit from your registered bank account
② If the deposit code (fill in the note) is different or has not been entered
③ In case the deposit request amount and deposit amount are different
④ If the depositor's name is different, payment cannot be confirmed. In this case
⑤ In case of deposit from ATM, Kakao Pay, Toss, Securities CMA account, etc.
In the above case, you must submit supporting documents.
The following documents must be submitted to prove the deposit.
[Documentary evidence]
1) Photo of ID card personal information (① address in the back digit of residence number ② address) and affixed a note on the request (see below)
Memo description: Alibit deposit request, registration email, request date
2) A picture of yourself in front of you holding 1) (see below)
3) Documents supporting transfer details, such as deposit details and bank account details
※ If the photo shoot date is different from the requested date, business processing is not possible
[Submission menu for supporting documents] Customer support-1:1 inquiry-Submit authentication data
Deposits are reflected sequentially through manager approval, so it may take time.
PHP
deposit/withdrawal Are there any restrictions on withdrawal of PHP?A Withdrawal in PHP is possible only for members with authentication level 2 or higher after signing up, and a daily withdrawal limit is set for each authentication level. In order to increase the withdrawal limit, you need to raise the certification level to a higher level. For detailed withdrawal limits, please refer to the [Customer Support-User Guide] menu.PHP
deposit/withdrawal I have registered the wrong deposit/withdrawal bank account. How do I change it?A [Customer Support-1:1 Inquiry-Deposit and Withdrawal-Bank Account Registration/Change] If you leave an inquiry in the menu, we will initialize the account after checking the administrator. However, if there is any deposit to the existing account number at least once, authentication data will be submitted to prevent malicious change requests due to hacking. Please re-register after initialization.PHP
deposit/withdrawal I have PHP, but the withdrawable PHP balance is displayed as 0.A Make sure you are in the 72-hour limit for withdrawal of PHP.PHP
deposit/withdrawal What is the 72-hour limit for withdrawal of PHP?A In order to prevent financial accidents such as voice phishing and to keep your assets safe, this is a security policy that allows you to withdraw PHP 72 hours from the time of deposit, excluding weekends after the initial PHP deposit.PHP
deposit/withdrawal When depositing PHP, do I have to make an account transfer first and apply for a deposit?A no. You must apply for a deposit first, and then enter the received deposit code on the memo of your bankbook to transfer the account.PHP
deposit/withdrawal When making a deposit, is it possible to deposit money through an ATM machine, Kakao Pay, or Toss?A Not possible. It is difficult to confirm the deposit if you make a deposit with the corresponding deposit method. Even when refunding the case, it takes a lot of time to submit certification data.PHP
deposit/withdrawal What should I do if I have made a deposit by ATM, Kakao Pay, or toss?A The following documents must be submitted to prove the deposit.
[Documentary evidence]
1) Photo of ID card personal information (① address in the back digit of residence number ② address) and affixed a note on the request (see below)
Memo description: Alibit deposit request, registration email, request date
2) A picture of yourself in front of you holding 1) (see below)
3) Documents supporting transfer details, such as payment details and bank account details
※ If the photo shoot date is different from the requested date, business processing is not possible.
[Submission menu for supporting documents] Customer support-1:1 inquiry-Submit authentication data
PHP
deposit/withdrawal I made a deposit from an account other than the deposit/withdrawal account registered on the exchange.A After requesting the recharge, you can capture the deposit details, cover the back of your ID card, and capture a copy of your withdrawal account and upload it, but it may take some time.PHP deposit/withdrawal Can I deposit money using my lifetime account number (using phone number)?
A Not possible. It is difficult to confirm the deposit if you make a deposit with the corresponding deposit method. Even when refunding the case, it takes a lot of time to submit certification data.PHP
deposit/withdrawal I have transferred an amount different from the amount requested by account. How do I do it?A [Customer Support-1:1 Inquiry-Submit authentication data] If you submit a deposit certificate from the menu, we will process the deposit after confirmation.PHP
deposit/withdrawal I cannot submit a copy of my bankbook because I do not have a real bankbook. What should I do?A Internet bankbooks that do not have a physical bankbook can be printed and captured on the bank's website and app. For banks that do not apply, please visit the bank counter to obtain and submit a copy of your bankbook.PHP
deposit/withdrawal The PHP deposit has not been processed even though it has passed more than a day. How do I do it?A Select the [Customer Support-1:1 Inquiry-Deposit and Withdrawal-PHP (PHP)] menu, and then inquire with “Request for deposit in PHP, 24 hours pass” in the title, we will process it quickly after confirmation. Additional data (deposit details, etc.) can be requested for quick processing.PHP
deposit/withdrawal The balance that can be withdrawn is displayed less than the Korean Won. Why?A Please make sure that you do not currently have a buy order. If there is no open purchase order but the same symptom, please leave an inquiry in the [Customer Support-1:1 Inquiry-Deposit and Withdrawal-Won (PHP)] menu.PHP
deposit/withdrawal Where do I submit certification materials?A Please use the [Customer Support-1:1 Inquiry-Submit Certification Data] menu.Cryptocurrency
deposit/withdrawal Where can I check the cryptocurrency wallet address?A After logging in, select the cryptocurrency you want to check the wallet address from the deposit and withdrawal menu and click the Deposit Address tab to check. If you have not created a wallet, you can create an address by clicking the [Generate Deposit Address] button.Cryptocurrency
deposit/withdrawal How is cryptocurrency withdrawal limitA It is possible only within the withdrawal limit for each authentication level (the amount of withdrawal * PHP price) of the cryptocurrency to withdrawal. For example, if the member's authentication level is 3, the daily withdrawal limit is only available within PHP 20 million, so it is possible only with the amount of cryptocurrency within PHP 20 million, which is the current price reflected.Cryptocurrency
deposit/withdrawal Why are cryptocurrency withdrawal restrictions?A In the event of an emergency, even if the member's cryptocurrency account is exposed to others due to the member's careless management of personal information, this is a security regulation implemented as a measure to prevent the spread of damage and to prevent hacking damage to the exchange.Cryptocurrency
deposit/withdrawal How much is the cryptocurrency withdrawal fee?A The withdrawal fee is different for each cryptocurrency, and you can refer to the [Customer Support-Fee Information] menu for the withdrawal fee for each cryptocurrency.Cryptocurrency
deposit/withdrawal Is there a reason for the delay in the cryptocurrency deposit and withdrawal time?A The time required for deposit and withdrawal of cryptocurrency may vary by cryptocurrency, and it usually takes about 10 to 30 minutes. However, if there is a temporary excessive deposit and withdrawal request on the blockchain network, there may be a slight delay.Cryptocurrency
deposit/withdrawal What should I do if I enter the cryptocurrency withdrawal address incorrectly?A Due to the nature of cryptocurrency, cancellation is not possible once the withdrawal application is completed and recorded on the blockchain. Since the remittance process is processed on the blockchain network, Alibit cannot help. Be sure to check the withdrawal address repeatedly and apply for withdrawal.Cryptocurrency
deposit/withdrawal What should I do in case of misdeposit by depositing another cryptocurrency to the deposit address?A There are limited circumstances that can help you recover by case of incorrect deposit, and depending on the situation, a fee and time are required for recovery.
※ If wrong deposit can be recovered
1) [BTC to BCH] or [BCH to BTC] Incorrect deposit (in case of BTC, BCH incorrect deposit)
- After completion of the application, 500,000 PHP worth of BTC is transferred to the designated address as a fee, and then the recovery proceeds.
2) Wrong deposit with wrong XRP destination tag
- If the destination tag or memo is not issued to others, it may take up to 5 business days.
If the destination tag or memo is issued to another person and the customer who received the wrong deposit does not cooperate with the return, you may have to file a lawsuit for the return of unfair advantage.
3) [ERC20 to ETH] or [ERC20 to ERC20] Incorrect deposit
- Please apply through 1:1 inquiry. Processing may take time.
4) Participating in ICO and incorrectly transmitted to the exchange hot wallet ETH address
- Please apply through 1:1 inquiry. Processing may take time.
※ Please apply through the [Customer Support-1:1 Inquiry-Deposit and Withdrawal] menu.
※ Due to technical problems, all wrong deposits may not be recovered.Cryptocurrency
deposit/withdrawal When depositing cryptocurrency, what should I do if the additional information other than the address is omitted and transmitted?A Please select and upload the blockchain transaction ID or hash value in 1:1 inquiry. However, in this case, it may take up to 5 days to process. In addition, you must select Cryptocurrency Deposit and Withdrawal as the authentication purpose on the Customer Support> Submit Authentication Data screen, and capture the details of the transmission from the site you sent.Cryptocurrency
deposit/withdrawal Is there a 72-hour limit for depositing and withdrawing cryptocurrencies without depositing PHP?A There are no restrictions when depositing and selling cryptocurrency only and then withdrawing in PHP or withdrawing cryptocurrency.Cryptocurrency
deposit/withdrawal Cryptocurrency deposits have passed more than a day and are not being processed. How do I do it?A [Customer Support-1:1 Inquiry-Deposit and Withdrawal] After selecting the corresponding cryptocurrency in the menu, enter the cryptocurrency name in the title and write the elapsed time as "OOO deposit request-24 hours after deposit" and we will check first. Please fill in the TXID in the inquiry content, capture and take a picture of the transmission details so that the quantity is visible from the sender, and attach the file with the file extension jpg or png to contact us.Cryptocurrency
deposit/withdrawal The amount that can be withdrawn is displayed less than the balance I have. Why?A Please make sure that you haven't placed any cryptocurrency sell orders currently.Cryptocurrency
deposit/withdrawal What is the transaction ID (TXID) or hash value?A When transferring cryptocurrency between exchanges, it is the only key value that allows you to identify and track cryptocurrency transfer history on the blockchain network. If there is no corresponding value, it is impossible to find the cryptocurrency remittance history, and you can view and check it on the cryptocurrency withdrawal history screen of the remittance exchange site.Deposit and
withdrawal details What is the transaction fee?A The transaction fee is 0.2% for both buy and sell.Deposit and
withdrawal details How are open orders handled?A Until the order is cancelled, it will remain open.Deposit and
withdrawal details Orders cannot be canceled on the web.A It may be due to a temporary screen update failure, so you can check the cancellation result by refreshing the screen. Even if you are uncomfortable until normalization, refresh the screen first to check.Deposit and
withdrawal details The order has been executed, but the executed quantity or amount does not match the actual order details.A Please leave your inquiry in the [Customer Support-1:1 Inquiry-Others] menu. We will respond after confirmation.Etc Please tell me how to cancel membership.
A After logging in, in the [Customer Support-1:1 Inquiry-Account-Membership Withdrawal] menu, please request withdrawal along with the reason for withdrawal. Before the withdrawal process, the member's account must be free of PHP and cryptocurrency balances.Etc Where can I ask other questions?
A After logging in, register your inquiry in the [Customer Support-1:1 Inquiry-Others] menu, and the person in charge will respond after confirmation.Etc I participated in the Token launchpad. Where can I check the results?
A In the [Investment History-Balance Change History] menu, select the reason for the change with Token launchpad, select a date, and search.Etc When submitting ID card, do I have to submit both the ID card and the photo I am holding?
A Both your ID card and the photo you are holding must be submitted.Etc When will the mobile web be serviced?
A We are sorry for not being able to confirm the exact date. When the service is available, you will be informed with a notice.Don't have the answer you want? Please use KakaoTalk inquiry and we will respond quickly.
-
Notice
